Shipping Policy

Last updated: 30 August 2026

Where we deliver

Everacs currently delivers within Pakistan only. International shipping is not available at launch.

Delivery charge

Standard delivery costs PKR 200 per order. Free delivery on orders of PKR 1,000 or more applies only when the offer is active and shown at checkout. The final delivery charge shown at checkout is the amount that applies to your order.

Order processing and confirmation

Orders are prepared after they are received and confirmed. Cash-on-delivery orders may require phone or message verification before dispatch. Orders placed on holidays, during major sale periods, or during service disruptions may take longer to process.

Delivery timing

Delivery timing varies by destination, courier capacity, weather, public holidays, security conditions, and remote-area access. Any courier estimate or tracking estimate is an estimate rather than a guaranteed delivery date. We will provide tracking or status information when it is available.

Correct address and contact details

Please provide a complete delivery address, a reachable Pakistani phone number, and any helpful landmark or area details. Contact us as soon as possible if an address or phone number is incorrect. Changes may not be possible after dispatch.

Courier attempts and returned parcels

The courier may contact you before delivery. If delivery fails because the recipient is unavailable, refuses the parcel, or supplied an incomplete or incorrect address, the parcel may be returned to us. A new delivery charge may apply if you ask us to dispatch the order again.

Tracking delays

Courier tracking can sometimes update late or remain unchanged while a parcel is moving between facilities. If your parcel appears delayed, contact us through the Contact & Model Help page with your order number so we can check with the courier.

Lost, damaged, wrong, or incomplete parcels

If a parcel is confirmed lost in transit, we will work with you on an appropriate replacement or refund. If a parcel arrives visibly damaged, tampered with, wrong, or incomplete, retain all packaging and record an unedited parcel-opening video showing the sealed parcel, shipping label, opening, product, and issue. Then contact us promptly under our Return & Refund Policy.

Order changes and cancellations

Request any cancellation, model change, colour change, or address correction as soon as possible. We will try to make the change before dispatch, but we cannot guarantee changes after the parcel has been handed to the courier.