Last updated: 30 August 2026
We want you to receive the correct product in the condition described. This policy applies to orders placed with Everacs and does not limit any rights available under applicable consumer-protection law.
7-day return window
You may request a return, exchange, or eligible refund within 7 calendar days after delivery. Send your request through our Contact & Model Help page and include your order number, the reason for the request, and the supporting evidence described below. Please do not send an item back before receiving return instructions.
Items eligible for return
- Unused, opened, or carefully test-fitted items may be returned when they are clean, undamaged, complete, and sent back with their original packaging, accessories, tags, and included items.
- Used items may be returned when there is a verified defect, damage present on arrival, a wrong product/model/colour, a missing item or part, or a material difference from the product description.
- If you ordered the wrong compatible model, you may request an exchange within 7 days provided the product has not been damaged, altered, or used beyond a reasonable fit check.
Parcel-opening video for delivery claims
For claims involving an item that arrived damaged, a wrong item/model/colour, missing contents, or suspected courier tampering, an unedited parcel-opening video is required so we can verify the condition in which the order arrived. The video should clearly show:
- the shipping label and all sides of the sealed parcel;
- the parcel being opened in one continuous recording; and
- the product, included items, and the reported issue clearly.
Please retain the parcel, label, packaging, and product until the claim is resolved. A parcel-opening video is not required for a defect that could not reasonably be visible or discovered during the first opening. Claims without sufficient evidence may be declined when the condition at delivery cannot otherwise be verified, subject to applicable law.
Items not eligible
- Items returned after the 7-day request period, except where applicable law provides otherwise.
- Damage caused after delivery by misuse, accidental damage, excessive force, incorrect installation, alteration, neglect, or normal wear.
- Items that are incomplete or returned without their original included parts, unless they arrived incomplete.
- Hygiene-sensitive products that have been opened or used, except when defective, damaged on arrival, incorrect, or otherwise required by law.
- Items clearly marked as final sale before purchase, only where such an exclusion is permitted by law.
Return shipping costs
If Everacs sent the wrong item, or the item is verified as defective, damaged on arrival, incomplete, or materially different from its listing, Everacs will cover the reasonable return and replacement delivery cost.
For a change of mind or a model/colour ordered incorrectly by the customer, the customer is responsible for return delivery and any replacement-delivery charge. The original delivery charge is not refundable in these cases.
Inspection, exchanges, and refunds
Returned items are inspected after they are received. If approved, we will offer the appropriate replacement, exchange, or refund. Approved refunds will be initiated promptly through an available method agreed with the customer. Processing time after initiation may depend on the bank, wallet, payment provider, or other refund method.
If a return cannot be approved, we will explain the reason and discuss the available next step.
Order cancellations
Contact us as soon as possible if you need to cancel or change an order. We will try to help before dispatch. After dispatch, the return conditions above apply.
How to contact us
Use the store's Contact & Model Help page and include your order number and contact details. For damaged, wrong, or missing-item claims, attach the parcel-opening video and clear photos of the issue.